Title
Timesharing and Remote Processing Services Meeting Session #9: Customer Services and SupportCatalog Number
102702891Type
DocumentDescription
With customers geographically dispersed and computer usage taking place 24/7, how did the various companies handle customer service issues? Topics covered include:• What kind of training was provided and where and how was it conducted?
• What kind of support was provided pre- and post-sales?
• How did they charge for these customer service and support functions?
• How did they recruit and train personnel for these functions and what was their career path in the company?
• Did user groups play a significant role in supporting timesharing customers?
• Did the companies submit proposals for work to be done?
• What kind of contracts did they enter into with their customers?
Date
2009-06-03Contributor
Bayles, Dick, participant |
Belvin, Frank, participant |
Brook, Chris, participant |
Grad, Burt, moderator |
Haigh, Thomas, historian |
Hardy, Ann, participant |
Hardy, Norm, participant |
Humphries, Mike, participant |
Jerger, Doug, SI SIG member |
Johnson, Luanne, SI SIG co-chair; editor |
LaHay, Edward, SI SIG member |
Lowenstein, Dick, participant |
McDonald, Chris, historian |
Myers, Gary, participant |
Rawlings, Nicholas, participant |
Stein, Jeffery, participant |
Wyman, Mike, participant |