Artifact Details

Title

Timesharing and Remote Processing Services Meeting Session #9: Customer Services and Support

Catalog Number

102702891

Type

Text

Date

2009-06-03

Contributor

Bayles, Dick, participant
Belvin, Frank, participant
Brook, Chris, participant
Grad, Burt, moderator
Haigh, Thomas, historian
Hardy, Ann, participant
Hardy, Norm, participant
Humphries, Mike, participant
Jerger, Doug, SI SIG member
Johnson, Luanne, SI SIG co-chair; editor
LaHay, Ed, SI SIG member
McDonald, Chris, historian
Myers, Gary, participant
Orenstein, Dick, participant
Rawlings, Nicholas, participant
Stein, Jeffery, participant
Wyman, Mike, participant

Publisher

Computer History Museum

Place of Publication

Mountain View, California

Extent

32 p.

Format

PDF

Copyright Holder

Computer History Museum

Description

With customers geographically dispersed and computer usage taking place 24/7, how did the various companies handle customer service issues? Topics covered include:

• What kind of training was provided and where and how was it conducted?
• What kind of support was provided pre- and post-sales?
• How did they charge for these customer service and support functions?
• How did they recruit and train personnel for these functions and what was their career path in the company?
• Did user groups play a significant role in supporting timesharing customers?
• Did the companies submit proposals for work to be done?
• What kind of contracts did they enter into with their customers?

Category

Transcription

Subject

ADAPSO; CCITT; General Electric Information Services (GEIS); Interactive Data Corporation; National CSS; On-Line Business Systems; O’Rourke, Tom; Ross Systems; Tymshare

Collection Title

Oral history collection

Credit

Software Industry Special Interest Group

Lot Number

X5386.2009