TitleThe Evolution of Electronic Computer Services
|Patrick, Robert L., author|
PublisherComputer History Museum
DescriptionThe established body of computer literature contains little about the use of computers for productive purposes. The manufacturers of machinery and makers of software had incentive to publish and advertise their product offerings. The computer press was populated by journalists eager to promote growth and advertising. The body of users had no such incentives, they were building things, running businesses, and understanding natural phenomena. Mostly they did not publish.
If one reads historical literature, it sounds like manufacturers invented the world and dumb customers bought it. No so. The users had work to do, in many cases they pushed the field forward and then manufacturers picked up the ball and ran with it.
The article that follows sketches new services developed by customers (those guys that paid the bills) and efficiencies pursued by users to get better service or more output from their (equipment) rental dollar.