Personal computer (PC) software workshop : technical : customer support
People who were involved in customer support in the PC industry discuss the basic need for support and how they managed the support costs. They talk about the various types of support including documentation, user groups, corporate help desks and instructional wizards and how they tried to reduce the overall cost of support. Finally they talk about how they distributed bug fixes and the role of in-house testers.
Item Details
- Date
- 2004-05-06 (Made)
- Type
- Document
- Catalogue number
- 102702029
- Organization
- Computer History Museum (Publisher)
- People
- Lawrence Welke (Moderator)
Janet Abbate (Historian)
Mike Maples (Participant)
Nathan Ensmenger (Historian)
Evan Koblentz (Participant)
Carol Anne Ances (Editor)
Adam B. Green (Participant)
Michael Mahoney (Historian)
Thomas Haigh (Historian)
Burt Grad (Participant) - Category
- Transcript
- Credit line
- Software Industry Special Interest Group
- Extent
- 28 p.
- Place of publication
- USA/MA/Needham
- Language
- English
- Acquisition number
- X4621.2008
- Subject
- VISICALC, Microsoft, dBase, User Groups, Ashton-Tate
- Archive collection
- Oral history collection
- Archive hierarchy
- CHM Oral History Collection