Personal computer (PC) software workshop : technical : customer support
Catalog Number
102702029
Type
Text
Date
2004-05-06
Contributor
Abbate, Janet, Historian
Ances, Carol Anne, Editor
Ensmenger, Nathan, Historian
Grad, Burt, Participant; Moderator
Green, Adam B., Participant
Haigh, Thomas, Historian
Koblentz, Evan, Participant
Mahoney, Michael, Historian
Maples, Mike, Participant
Welke, Lawrence, Moderator
Publisher
Computer History Museum
Place of Publication
Needham, Massachusetts
Extent
28 p.
Description
People who were involved in customer support in the PC industry discuss the basic need for support and how they managed the support costs. They talk about the various types of support including documentation, user groups, corporate help desks and instructional wizards and how they tried to reduce the overall cost of support. Finally they talk about how they distributed bug fixes and the role of in-house testers.
Category
Transcription
Subject
Ashton-Tate; Boston Computer Society; Bug fixes; Cobb, Doug; Computer Based Training; dBase; Documentation; Esber, Edward; Grad, Burton; Green, Adam; Help Desks; Koblentz, Evan; Maples, Mike; Microsoft; Ratliff, Wayne; Support Costs; Tate, George; User groups; VISICALC; Welke, Larry; Wizards
