Computer History Museum

Personal computer (PC) software workshop : technical : customer support

People who were involved in customer support in the PC industry discuss the basic need for support and how they managed the support costs. They talk about the various types of support including documentation, user groups, corporate help desks and instructional wizards and how they tried to reduce the overall cost of support. Finally they talk about how they distributed bug fixes and the role of in-house testers.

Item Details

Date
2004-05-06 (Made)
Type
Document
Catalogue number
102702029
Organization
Computer History Museum (Publisher)
People
Lawrence Welke (Moderator)
Janet Abbate (Historian)
Mike Maples (Participant)
Nathan Ensmenger (Historian)
Evan Koblentz (Participant)
Carol Anne Ances (Editor)
Adam B. Green (Participant)
Michael Mahoney (Historian)
Thomas Haigh (Historian)
Burt Grad (Participant)
Category
Transcript
Credit line
Software Industry Special Interest Group
Extent
28 p.
Place of publication
USA/MA/Needham
Language
English
Acquisition number
X4621.2008
Subject
VISICALC, Microsoft, dBase, User Groups, Ashton-Tate
Archive collection
Oral history collection
Archive hierarchy
CHM Oral History Collection