Timesharing and Remote Processing Services Meeting Session #9: Customer Services and Support
<p>With customers geographically dispersed and computer usage taking place 24/7, how did the various companies handle customer service issues? Topics covered include: • What kind of training was provided and where and how was it conducted? • What kind of support was provided pre- and post-sales? • How did they charge for these customer service and support functions? • How did they recruit and train personnel for these functions and what was their career path in the company? • Did user groups play a significant role in supporting timesharing customers? • Did the companies submit proposals for work to be done? • What kind of contracts did they enter into with their customers?</p>
Item Details
- Date
- 2009-06-03 (Made)
- Type
- Document
- Catalogue number
- 102702891
- Organization
- Computer History Museum
- People
- Edward LaHay (Participant)
Frank Belvin (Participant)
Burt Grad (Moderator)
Thomas Haigh (Historian)
Luanne Johnson (Editor)
Ann Hardy (Participant)
Dick Bayles (Participant)
Nicholas Rawlings (Participant)
Mike Humphries (Participant)
Chris McDonald (Historian)
Doug Jerger (Participant)
Brook, Chris (Participant)
Norm Hardy (Participant)
Myers, Gary (Participant)
Stein, Jeffery (Participant)
Mike Wyman (Participant)
Dick Lowenstein (Participant)
Luanne Johnson (Co-Chair) - Category
- Transcript
- Format
- Credit line
- Software Industry Special Interest Group
- Extent
- 32 p.
- Place of publication
- USA/CA/Mountain View
- Language
- English
- Acquisition number
- X5386.2009
- Subject
- ADAPSO, National CSS, General Electric Information Services (GEIS), Tymshare, On-Line Business Systems, Interactive Data Corporation, Ross Systems
- Archive collection
- Oral history collection
- Archive hierarchy
- CHM Oral History Collection