Artifact Details

Title

Digital's quality strategy

Catalog Number

102781728

Type

Moving image

Date

1988-02-23

Participants

McCabe, Frank, Speaker

Publisher

Digital Equipment Corporation (DEC)

Format

VHS

Description

From the original program:

"Quality has emerged as the decisive element in competitive strategy. Frank McCabe will address the impact of product and service quality on costumer satisfaction, market share and, ultimately, profit. He will outline Digital's "total quality" focuse, emphasizing the following key elements:

- Company-wide approach to quality improvement and a common set of goals.
- Providing the competitive advantage to customers
- Building quality leadership into product development, manufacturing and service cycles
- Quality from the vendor source"

Category

Talk

Collection Title

Digital Equipment Corporation records

Series Title

Moving images: DEC libraries' A/V holdings

Credit

Gift of Hewlett-Packard Company

Lot Number

X2675.2004

Related Records

102781729 Digital's quality strategy