TitleDigital's quality strategy
|McCabe, Frank, Speaker|
PublisherDigital Equipment Corporation (DEC)
DescriptionFrom the original program:
"Quality has emerged as the decisive element in competitive strategy. Frank McCabe will address the impact of product and service quality on costumer satisfaction, market share and, ultimately, profit. He will outline Digital's "total quality" focuse, emphasizing the following key elements:
- Company-wide approach to quality improvement and a common set of goals.
- Providing the competitive advantage to customers
- Building quality leadership into product development, manufacturing and service cycles
- Quality from the vendor source"
Collection TitleDigital Equipment Corporation records
Series TitleMoving images: DEC libraries' A/V holdings
CreditGift of Hewlett-Packard Company
|102781729||Digital's quality strategy|