Title
Digital's quality strategyCatalog Number
102781728Type
Moving imageDescription
From the original program:"Quality has emerged as the decisive element in competitive strategy. Frank McCabe will address the impact of product and service quality on costumer satisfaction, market share and, ultimately, profit. He will outline Digital's "total quality" focuse, emphasizing the following key elements:
- Company-wide approach to quality improvement and a common set of goals.
- Providing the competitive advantage to customers
- Building quality leadership into product development, manufacturing and service cycles
- Quality from the vendor source"
Date
1988-02-23Participants
| McCabe, Frank, Speaker |
Publisher
Digital Equipment Corporation (DEC)Duration
01:15:42Format
VHSCategory
TalkCollection Title
Digital Equipment Corporation recordsSeries Title
Moving images: DEC libraries' A/V holdingsCredit
Gift of Hewlett-Packard CompanyLot Number
X2675.2004Related Records
| 102781729 | Digital's quality strategy |