This is a basic course on using Keypact as an aid in: making sale, uilding clinetele and achieving satisfaction. The audiocassette is physically attached to a 30-pages pamphlet with the same title.
This recording involved a discussion between two people, with one person guiding the other on how to use a computer program, which was not named in the first few minutes of the tape. Specific decisions relating to the software's design are also discussed. Lastly, a program or feature called "Edit with Andrew" is mentioned. The cassette and case are unlabeled.
The cassette is labeled "What's the Meaning of CM?" The labels on either side of the tape indicate that this tape holds the third and fourth parts of a set of audio segments.