Retail Sales Lead


Duration: Regular Fulltime Non-exempt Hourly (32 hours per week)

Location: Mountain View, CA

Department: Museum Services


The Retail Services Lead is the team leader of a versatile Front of House (FOH) team that provides an exceptional visitor experience for reception and concierge services, ticketing, retail sales, and membership sign-ups & sales. Additionally, the retail lead ensures that the team supports the overall Operations organization through participation in general office services programs, marketing initiatives, and maintenance of all safety policies and security procedures.


FOH Responsibilities:

  • Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients. Prioritizes excellent customer service and the visitor experience over all other tasks.
  • Provides accurate and timely customer information via friendly, engaging phone support
  • Performs opening and closing functions of the museum store and the front desk through established procedures
  • Conducts retail and ticketing sales, membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions.
  • Become knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests
  • Keeps current on all museum programs & events; prepares and distributes daily front line information via email communications
  • Assists in sourcing and development of CHM specific merchandise,
  • Assists in display and restock/reorder of the museum store and FOH ticket package promotional items.
  • Assists in museum store with pricing, restock, merchandise displays, and inventory management
  • Maintains highest standards of both visual appearance and operability of the museum Store, including all public spaces, main lobby, entryways, exhibits, front desk, coat room and the cafĂ© area
  • Understands and maintains all building safety, security and loss prevention policies and procedures.
  • Performs other related FOH duties as assigned.

Training Programs:

Assists with the development and implementation of effective training for:

  • FOH Store staff orientation and on-boarding processes
  • FOH Store staff education for improved engagement with visitors, customers, members and donors
  • A uniform customer service standard for CHM cross functional departments


  • Minimum of 3 years experience in guest services, retail sales, and/or customer services
  • BA / BS degree from an accredited college or university
  • Demonstrated commitment to providing outstanding customer service in a fast-paced, goal-oriented, and collaborative team environment
  • Excellent telephone, written, and interpersonal communication skills
  • Computer proficient, including ability to use database, word processing, internet, and e-mail. ability to use standard office equipment and perform multiple general functions.
  • Ability to work a flexible schedule including evenings, weekends, and holidays hours as needed
  • Punctual and reliable, neat and accurate in work habits; self starter with attention to detail
  • Ability to move from place to place which may include standing and/or walking for extended period of time; must be able to safely lift up to 50 lbs.

How to Apply

Please send your cover letter, resume, and a list of 3 professional references to: Be sure to include the position title on the subject line. For more information on the Computer History Museum, visit