Artifact Details

Title

Personal computer (PC) software workshop : technical : customer support

Catalog Number

102702029

Type

Text

Date

2004-05-06

Contributor

Abbate, Janet, Historian
Ances, Carol Anne, Editor
Ensmenger, Nathan, Historian
Grad, Burt, Participant; Moderator
Green, Adam B., Participant
Haigh, Thomas, Historian
Koblentz, Evan, Participant
Mahoney, Michael, Historian
Maples, Mike, Participant
Welke, Larry, Moderator

Publisher

Computer History Museum

Place of Publication

Needham, Massachusetts

Extent

28 p.

Description

People who were involved in customer support in the PC industry discuss the basic need for support and how they managed the support costs. They talk about the various types of support including documentation, user groups, corporate help desks and instructional wizards and how they tried to reduce the overall cost of support. Finally they talk about how they distributed bug fixes and the role of in-house testers.

Category

Transcription

Subject

Ashton-Tate; Boston Computer Society; Bug fixes; Cobb, Doug; Computer Based Training; dBase; Documentation; Esber, Edward; Grad, Burton; Green, Adam; Help Desks; Koblentz, Evan; Maples, Mike; Microsoft; Ratliff, Wayne; Support Costs; Tate, George; User groups; VISICALC; Welke, Larry; Wizards

Collection Title

Oral history collection

Credit

Software Industry Special Interest Group

Lot Number

X4621.2008