Title
Churchill Club | Trends : Engineering great products and customer experienceCatalog Number
102792483Type
Moving imageDescription
Dr. Jim Walsh of GlobablLogic asks the panel to discuss the trends in technology that they're most excited about. Catherine Courage of Citirx, Steven Johnson of LinkedIn, and Charles Warren of salesforce.com all respond.There is a growing design and engineering mindset that begins with customer experience--and how it can be used strategically to design greater products, services and customer interactions. Companies are looking at making products beginning with the customer in mind. What are the benefits and challenges they see in this approach? What are the lessons learned, and the most promising opportunities for innovation?
Date
2014-04-16Participants
Johnson, Steve, Speaker |
Walsh, Jim, Moderator |
Warren, Charles, Speaker |